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Dignity & Wellness Patient Solutions Privacy Statement

Effective Date: July 14, 2021 (Reviewed March 5, 2024)

Dignity & Wellness Patient Solutions (“DWP,” “we,” or “us”) respects your concerns about privacy. This Privacy Policy describes how DWP may collect Personally Identifiable Information (PII) about you through your interactions with us at our Pharmacy, on our website, or when you otherwise communicate with us (collectively, our “Services”). This Privacy Policy also describes how we may use and disclose your PII, the choices available to you regarding our use of the information, and the measures we take to protect the security of the information. By using our Services, you agree to the terms of this Privacy Policy.

Updates to the Privacy Policy

We reserve the right to change this Privacy Policy without prior notice to you. The “Effective Date” noted above reflects the last time revisions were made to this Privacy Policy. Any changes will become effective at the time of posting and your use of our Services following these changes means that you accept the revised Privacy Policy.

PII We Obtain

PII is any information that we can use to identify, locate, or contact you. We may collect and store your PII when you provide it to us via our Services. Some examples of PII we collect and when we collect it include:

  • contact information, such as name, phone number, postal address, and email address;
  • demographic information, such as date of birth and gender;
  • when you request that prescriptions be sent to you, we store billing and shipping information as a convenience to you for future purchases, and we will store information about your orders for order tracking and status retrieval purposes;
  • when you enroll in our services via our website;
  • when you indicate that you are interested in receiving information about our Services, such as e-mail alerts or other notifications.

If you choose not to provide your PII to us, we may not be able to provide you with requested products, services, or information.

If you submit any PII relating to other people in connection with our Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Use and Disclosure of PII

DWP uses your PII to respond to your requests, including to fulfill your order, to improve reorder experiences, to communicate with you about your account, and to provide you with related customer service. We may also use your information to send marketing communications and administrative information to you.

We may use your PII for our business purposes. Internal use may include data analysis, audits, fraud monitoring and prevention, developing our services and determining the effectiveness of our promotional campaigns, and operating and expanding our business activities. This information may also be disclosed to our service providers in relation to services such as website hosting, data analysis, payment processing, order fulfillment, information technology, and related infrastructure provision, customer service, email delivery, auditing, and other services.

We may also transfer or share your PII to the extent we engage in business negotiations with third parties or in the event that some or all of our business, assets, or stock are sold or transferred (including in connection with any bankruptcy or similar proceedings) or used as security.

If requested, we may also provide your PII to law enforcement officials or judicial authorities. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose PII, including without court process. We may also use or disclose PII to enforce our terms and conditions, to protect our operations or those of any of our affiliates, or to protect our rights, privacy, safety, or property and/or that of our affiliates, you, or others.

We may use and disclose PII to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.

We may use and disclose information that does not personally identify you (including the information noted below in “Cookies and Information We Automatically Collect”) for any purpose, except to the extent limited by applicable law. If we are required to treat such information as PII under applicable law, then we may use it for all the purposes for which we use and disclose PII. We may also combine information that does not personally identify you with PII. If we do, we will treat the combined information as PII as long as it is combined.

Security of PII

DWP seeks to use reasonable physical, technical, and administrative safeguards designed to protect PII against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the “How to Contact Us” section below.

You are responsible for maintaining the confidentiality of the credentials you utilize to access our Services and for restricting access to your device, and you agree to accept responsibility for all activities that occur in association with your credentials.

Telephone, Text, and Fax Policy

By providing your residential, wireless, business phone, and/or fax number(s) to DWP, you expressly consent to receive marketing and non-marketing autodialed and/or pre-recorded calls, text messages, and faxes (including fax advertisements) from or on behalf of us at the number(s) provided. Your consent to receive calls, texts, or faxes is not a condition of the use of our Services and your consent may be revoked at any time by calling the toll-free number at (888) 295-3989 or faxing your opt-out request to (626) 608-2599. You may also send an opt-out request via email to privacy@IWPharmacy.com with the phone and/or fax number you wish to opt out of. Your wireless carrier's standard message and data rates may apply.

Cookies and Information We Automatically Collect

When you interact with our Services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We may use cookies and other automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor our Services around your preferences; (4) measure the usability of our Services and the effectiveness of our communications; (5) provide customer support; and (6) otherwise manage and enhance our Services.

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. You can also find out how to do this for your browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your device.

Third-Party Web Analytics

We use third-party web analytics services, such as Google Analytics and HubSpot Analytics, on our website. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies, and other device identifiers) to evaluate the use of our Sites.

Online Tracking and Internet-Based Advertising

Through our Services, we may collect information about your online activities. You may see advertisements for our Services on other websites or mobile apps because we engage in online advertising. This allows us to target our messaging to users. Advertisement technology companies track users’ online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons, and other similar technologies. This information is used to show advertisements that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites, and to build a profile of users’ online browsing activities. The information collected may include data about users’ visits to websites that participate in the online ad ecosystem, such as the pages or advertisements viewed, and the actions taken on the websites. This data collection takes place both on our website and on third-party websites that participate in the online advertisement ecosystem. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt-out of interest-based advertising, please visit www.aboutads.info/choices and www.networkadvertising.org/choices/.

Your Choices and Access

You can remove yourself from our distribution lists at any time by contacting compliance@iwpharmacy.com. If you opt-out of receiving promotional emails from us, we may still send you important administrative messages, from which you cannot opt out.

You can request the removal or modification of the PII you have provided to us by utilizing the Contact Us section of our website, emailing us at privacy@IWPharmacy.com, calling us toll-free at (888) 295-3989, or faxing us at (626) 608-2599. For your protection, we may only implement requests with respect to the PII associated with the email address that you use to send us your request, and we may need to verify your identity and obtain information on the context in which you provided your PII before implementing your request. We will try to accommodate your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

If you are a California consumer, for more information about your privacy rights, please see our California Consumer Privacy Rights page.

For any questions about this Privacy Statement, please contact DWP by telephone, email, or postal mail.

300 Federal St
Andover, MA 01810
Toll free: 1-888-321-7945
Fax: 1-800-305-0499