Providing Vulnerable Patients with Pharmaceutical & Care Solutions in the Comfort of Their Homes
As the parent company of a portfolio of home delivery pharmacies, we specialize in catering to individuals who cannot easily access retail pharmacies due to physical limitations or other predispositions.
Who We Are
Dignity & Wellness Patient Solutions (DWP) is committed to supporting vulnerable patient populations by ensuring they receive medications in the comfort of their homes. DWP provides shared services, infrastructure, and support to its portfolio companies, driving growth through expertise in complex care, patient services, and home delivery to meet patient needs in areas where retail pharmacies and mass-market platforms fall short. Our businesses provide superior service to our patients and also to the network of prescribers, caregivers, and legal professionals serving with us to bolster the health and dignity of these patient populations.
Our Companies Create the DWP Vision
Dignity & Wellness Patient Solutions is comprised of Injured Workers Pharmacy, the nation's largest full-service workers' compensation pharmacy, and Advanced Wellness Pharmacy, a family of pharmacies providing medication management for home care and long-term care communities.
Our Leadership Team
Our company is driven by a team of experienced and innovative thinkers who bring both expertise and passion to our common goal.
Michael Gavin
Chief Executive Officer
Michael Gavin
Chief Executive Officer
Michael Gavin joined Injured Workers Pharmacy as Chief Executive Officer in 2017. In January 2024, he became the CEO of DWP. As CEO, Michael leads the company’s efforts in providing uninterrupted prescription care to injured workers across the country. Michael has extensive experience in the insurance and medical treatment markets, providing strategic advisory services to hospital boards and medical staff and serving as the Vice President of Operations for a health services pay-for-performance start-up. Most recently, Michael served as the President of PRIUM, a medical peer review firm providing services to payers in the workers’ compensation and auto markets. Michael holds an M.B.A. from Emory University’s Goizueta Business School, as well as a B.S.B.A. degree in Finance from Georgetown University’s McDonough School of Business.
Steve MacIntosh
Chief Financial Officer
Steve MacIntosh
Chief Financial Officer
Steve joined IWP in August 2018 as Controller before being promoted to Sr. Director of Finance and Controller in 2021. In January 2024, he became the CFO of DWP.
Steve has previously served as Global Controller of Software Revenue Recognition with Revvity (f/k/a PerkinElmer), Controller of ViaCord (from Revvity), and Controller at CyberGrants. Steve also held several positions with regional public accounting firms in the New England area. He holds a Bachelor of Science in Accountancy from Bentley University.
Pam Rippens
Chief Operating Officer
Pam Rippens
Chief Operating Officer
Pam joined IWP in 2012 as the Vice President of Strategy and Business Development. Pam now serves as Chief Operating Officer for Dignity and Wellness Patient Solutions, where she is accountable for ensuring resources are aligned to support the overall strategic direction of the business units. Functional areas include:
- Clinical operations and oversight to ensure best pharmacy practices to drive superior clinical care to our patients, improve operational efficiencies, and ensure the highest level of regulatory compliance
- Human Resources inclusive of recruitment, talent development and employee engagement
- Information technology and information security to protect the enterprise as well as constantly look for new opportunities to enable the business unit’s efficiency and effectiveness
- Revenue cycle and claims accounts receivables and cash collections management
- Operational quality assurance to ensure lifecycle management of employee performance
- Project Management Office (PMO)
Pam brings with her over 30 years’ experience in the workers’ compensation and insurance fields. Throughout her career, she has held diverse leadership roles in client relationship management, operations and underwriting with Sedgwick, Specialty Risk Services and The Hartford. She received a Bachelor of Arts, Management and Master of Business Administration from California State University, Fullerton.
Jayne Kresac, Esq.
Vice President of Legal, Government Affairs and Communications
Jayne Kresac, Esq.
Vice President of Legal, Government Affairs and Communications
As the Vice President of Legal, Government Affairs and Communications, Jayne is General Counsel, handling contract negotiations, providing legal advice to the company and managing outside counsel. She is also responsible for creating DWP’s national legislative strategy as well as monitoring regulations and legislation that affect the DWP community. Jayne drafts and edits external and internal communications and oversees public relations strategies. Prior to joining DWP, she served as executive director of an Arlington, Virginia-based organization where she was responsible for the overall development, management, and administration of the firm’s programs to achieve the policy goals established by its board of directors. She has extensive state and federal legislative experience. Jayne earned her J.D. from Quinnipiac University and holds a B.S. in business from Babson College, and is admitted to the Massachusetts and the District of Columbia Bars.
Ray Ozambela
President of Injured Workers Pharmacy
Ray Ozambela
President of Injured Workers Pharmacy
Ray Ozambela joined IWP as Vice President of Sales in 2019 and was promoted to President in 2024. As President, Ray leads the company’s efforts in providing uninterrupted prescription care to injured workers across the country. Prior to joining IWP, Ray served as the Senior VP of Sales & Marketing with Aurora Diagnostics and brings with him 12 years of experience in anatomic pathology and dermatopathology sales. Before starting his career in sales, Ray served as a Marine Officer for 13 years as a Naval Aviator. His time in the service culminated with a 4-year tour as a presidential helicopter pilot. Ray has a Bachelor of Science in Nuclear Engineering from the University of Florida.
Steve MacNeil
President of Advanced Wellness Pharmacy
Steve MacNeil
President of Advanced Wellness Pharmacy
Steve became the President of AWP in March of 2024. He is responsible for leading the pharmacy team in the growth and expansion of our At-Home Medication Management Division.
Steve graduated from Northeastern University, Boston with a Bachelor of Science in Pharmacy and has been a Registered Pharmacist for over 25 years. He has experience in many aspects of the pharmacy profession, including Chain Retail, District Management, Supermarket Retail, and Independent Retail/Long Term Care/340b. For the last 12 years, Steve has owned and operated five pharmacies in Massachusetts where he designed and developed the At-Home Medication Management program.
Complex Care and Continuity of Care
IWP's Complex Care Program is customized to support injured workers who suffer from complex or catastrophic work injuries with a personalized, comprehensive pharmacy service. Workers can also benefit from continuous prescription care throughout the course of each claim. In the event the claim is questioned, IWP is here to advocate on behalf of their needs with our unique workers’ compensation continuity of care program.
Personalized Medication Support
Enhance compliance and guarantee timely, accurate medication delivery to patients with advanced multidose packaging technology. Our system consists of a monthly delivery of four medication cards—each card has a week’s worth of medication organized into bubbles by date and time for when each medication should be taken. Additionally, the card contains photos of the medication with dosing instructions, simplifying and ensuring medication compliance.
Our Journey
2001
Injured Workers Pharmacy (IWP) Created by Founders Rick Stoddard and Mike Cikacz
2011
IWP Welcomes Investment Partners, Audex & Parthenon
2014
IWP Welcomes New Investment Partners, ACON Investments and Triton Pacific
2016
IWP Recognized as CIO 100 Award Winner
2017
Michael Gavin joins IWP as President & CEO
2023
IWP Awarded Fortune’s Best Places to Work in Healthcare award
2024
Dignity & Wellness Patient Solutions (DWP) Founded
2024
Advanced Wellness Pharmacy (AWP) Acquired
Careers
Passionate about helping vulnerable patients? You've come to the right place. Develop your skill set, pursue a meaningful career, volunteer within our local community, and live well when you join the DWP, IWP or AWP team.